Postage Costs

FREE UK 'Standard' (2-4 business day) Shipping - Available on any order valued at £25 and above. Faster services are available and quoted at checkout. Orders under £25 are charged at £3.50 up to £5 depending on item size and shipping speed.
Same day dispatch: Due to Royal Mail only collecting post once daily at the moment (instead of twice), orders placed by 11:00am are shipped the same day while other orders are shipped the following day. 
 
We try to ship the same day wherever possible, but paid-for services will always be processed before free shipping services. For priority dispatch, we recommend choosing a paid-for service.
Shipping costs vary on the size of item and will be displayed during your checkout process.
You will also be free to choose various shipping options in most cases, from 2nd class through to Special Delivery options

365 DAY RETURNS

If for whatever reason you would like to return your item, we'll be happy to offer a full refund (less shipping). Just return the item within 365 days from shipping date, along with the original packaging so the item can be re-sold as new. Your money will be refunded through the same method within 3 working days of receipt. For full details of our Returns & Refunds Policy, click HERE
Your right to return any product unused within 365 days does not effect our 30-day money back guarantee on Revgrips. View the Revgrips product pages for more details.

RETURN YOUR NEW, UNUSED ITEM

Simply submit the form on the right of this page and our returns address will be presented to you. If you have any queries, please email sales@cyclorise.com

WARRANTY

All products sold by Cyclorise include a minimum 12 month warranty from date of delivery. This means if your item fails due to a failure in production or design quality, we will replace your item with a brand new one free of charge. 
If your item is damaged due to crash-damage or user-error, we may consider a crash-replacement discount on the purchase of a replacement. This is usually accepted within a 'reasonable' time frame.

UK SHIPPING

  • FREE Standard Shipping over £25: 
    2-4 days free shipping when spending £25.
  • Lightweight and slim items: 
    1st Class = £3.00
    2nd Class = £1.50
    Next Day Guaranteed = £7.95
  • Larger items such as chain lube, grips etc:
    1st Class = £5.00
    2nd Class = £3.50
    Next Day Guaranteed = £7.95

EUROPEAN SHIPPING

We ship to Europe on the same basis as above. Shipping time will generally take 7-14 working days, but can be as swift as 4 working days. If your country isn't being allowed at checkout, please contact us on sales@cyclorise.com.

  • Spend up to £50.00; 5-20 working days = £2.95 - £5.95 based on weight
  • Spend up to £50: 3-6 working days = £8.00 - £10.55 Tracked and Signed
  • Spend over £50: 5-20 working days = FREE standard non-tracked
  • Optional tracked shipping is available at checkout.

​REST OF WORLD SHIPPING

We ship almost anywhere in the world. If you find you can't make a purchase due to our site not allowing your destination, please let us know at sales@cyclorise.com and we will add your destination. 
  • Free shipping not available on orders outside of Europe: 5-20 working days = £3.95 - £6.95 weight dependent. Up to £10.55 for tracked and signed services.

LOST IN POST:

Although most orders leave us within 24 week-day hours, not all postal systems are as efficient. In Europe (EU) we cannot replace or refund for lost items until 20 UK WORKING (Monday - Friday) days have passed. Outside of Europe it's 30 UK working days. These are the terms set by the Royal Mail, not by us. There is nothing we can do until these timings have passed. After 15/20 working days we can issue a refund. If you want a replacement we will need to send it via a “signed for” delivery service. This will cost an additional £5 for outside the UK. No extra charge in the UK. All international customers have the options of paying for a tracked & signed service which will be clearly optional at checkout. This is a compulsory service with some destinations such as Russia, Latvia and Ukraine due to high rates of loss. 

ALL LOST ITEMS MUST BE REPORTED TO US WITHIN 45 DAYS OF THE SALE. This allows us a short period of time to claim from the courier/Royal Mail. Beyond this we are unable to claim for the loss.